Refund policy
Returns for any reason: 30 days
You can return any product within 30 days of delivery for any reason. This is longer than the legal minimum of 14 days.
- Email dap.gml@gmail.com with your order number within 30 days of delivery.
- We reply with the return address and instructions. Please do not send a parcel before you hear from us.
- Send the product back within 14 days of contacting us, with all accessories. Use the original packaging if you still have it.
- You pay the return postage, unless the product is faulty or we sent the wrong item.
- You may handle the product as you would in a shop. If its value has gone down because it was handled more than that, we may reduce the refund accordingly.
- We refund you within 14 days of receiving the product back, or of receiving proof that you sent it, whichever is earlier. The refund goes to your original payment method and includes any standard delivery charge you paid.
Faulty, damaged or wrong item
Email us with your order number and a photo of the problem. We cover the return postage and offer a repair, replacement or refund in line with your statutory rights. Sometimes we will not need the product back.
These rights come in addition to your legal rights: the Consumer Rights Act 2015 in the UK, and the Polish Consumer Rights Act (ustawa o prawach konsumenta) in Poland. Full details are in our Terms of service.